Revision as of 05:27, 15 December 2016

Below are frequently asked questions and possible solutions to the problem.

Shipping

• Hello, do you ship to my country?
  • Yes, we do! We ship worldwide.

Orders

• Did you receive my order?
  • Leave a message with an order number, full name, address, etc on Intercom (the chat box on the bottom right of the main website) or send an e-mail to: support -at- microduino.cc
• I would like to purchase a large amount of modules!
  • Thank you for your interest in Microduino! For large orders please send an e-mail to: sales -at- microduino.cc

Inventory

• Is X product in stock?
  • Usually when the product is not select-able. It is out of stock.
• When will X product be in stock?
  • Please leave a message with the product and variant (if applicable) on Intercom (the chat box on the bottom right of the main website) or send an e-mail to: support -at- microduino.cc

Software Setup

• I am having problems with the software or I can't upload to my board!
  • Please download the latest software at: https://microduino.cc/download
  • Follow the setup guide for your system:

Getting Started

Microduino Series

• It is difficult to separate the Microduino modules!
  • Please be careful when separating the modules. If done too forcefully it can damage the pins. With the modules disconnected from power. It is recommended to use a flat head screw driver to lever each side a little bit at a time until the modules are easily separable.

Dimensions and Specifications

• What are the dimensions of the Microduino modules?
  • Most of the Microduino modules are a standardize size according to the Microduino upin27 specification. Although, there are some modules that have different dimensions.
• What do the pins on the Microduino modules do?
  • The pin descriptions can be seen at the Microduino upin27 specification.

Microduino CoreUSB

• I am having problems uploading to or programming my Microduino CoreUSB!
  • This is an issue that can occur with the CoreUSB. Please visit CoreUSB Not Uploading Issue for a possible fix.

mCookie Series

Dimensions and Specifications

• What are the dimensions of the mCookie modules?
  • Most of the mCookie modules are a standardized size. A page will be created soon with the dimensions.
• What do the pins on the mCookie modules do?
  • The pin descriptions can be seen at the Microduino upin27 specification.

mCookie CoreUSB

• I am having problems uploading to or programming my mCookie CoreUSB!
  • This is an issue that can occur with the CoreUSB. Please visit CoreUSB Not Uploading Issue for a possible fix.

Sensors / Sensor Hub

• My sensors are having problems or not working!
  • The sensor cables can be an issue if improperly inserted. Please be careful when inserting the sensor cables to the sensor hub and the sensor. It is recommended when inserting the sensor cable to press on the plastic housing instead of the wires.
  • For mCookie Series: the POGO pins and circular contact pads on the mCookie modules can become dirty with dirt and oil. This interferes with connectivity. CAREFULLY, clean both the pins and the pads of the modules with a paper towel or a paper towel slightly soaked with rubbing alcohol.

Miscellaneous

• Why does it takes so long for a response back on the chat or e-mail?
  • Our regular business hours are on weekdays between 9 AM and 5 PM pacific standard time. Current time: https://www.timeanddate.com/worldclock/usa/california.
  • Inquiries that are after hours or on the weekend will be slow. Please be patient for our response. Thank you!
• How do I emoji?
  • Open the Intercom chat box and click on the smiley face. From there you can select an emoji to send to us.